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Frequently Ask Questions
Will you be open 24hrs?
No we will not. We have staffed hours listed on the website. We care about the safety and seeing our members faces every day! We have accommodated earlier start time and later finish times in our planned schedule to best suit our members.
Can I pay in full for the year?
We want our members to have a piece of mind in knowing they can and will pay monthly for the experience they will get from REP Society membership. There is no annual commitment! We hope to see you enjoying your journey with us and we are excited to see you embark on making healthy habits a top priority in your everyday life!
Can I cancel at anytime?
Yes, we want our REP Society members to know we have their backs too if experience is not for them. Just email cancellations@therepsociety.com with your full name 7 days prior to your next billing cycle. This allows us to ensure the billing automations are cancelled out on time for our members without a delay.
Are you providing discounts for first responders and military?
Yes we are. Upon signing up you will be responsible for the listed first and last month at sign up. Your 10% discount will occur beginning on month 2 of your membership upon receipt of proof that you meet the criteria of a first responder and military service. This information will be loaded up into your profile for access and customer service will engage the discount for you beginning in month 2.
Do you provide classes?
Yes we offer Unlimited Classes within our RISE+ and EMPOWER+ memberships. They are not included within the basic RISE and EMPOWER membership options.
How many times can a single Guest use REP?
A an individual can use REP free of charge up to four times by coming with an active member. Once the guest has exhausted their four individual uses they will need to pay for a membership or day pass to use REP. When you are a member you get four complimentary guests passes to give out in a month so long as the guest has not exhausted their four individual uses. The member must be present with the guest during the entire workout.
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